Last Updated: 1 October 2026

 

1. Acceptance of Terms

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1.1. By applying for, purchasing, or using any products or services provided or maintained, in whole or in part, by Sui Socials PTE. LTD. (UEN: 202536332D) ("we", "us" or "our”), the user (“you”) agrees to be bound by these Terms & Conditions ("Terms"). These Terms govern your access to all products and services that we offer including, but not limited to, our website, Sui Circle, our accounts, paid memberships, programmes, appointments, resources and online platforms. If you do not agree with these Terms, you must cease access to all our products and services with immediate effect.

 

1.2. You must be at least 18 years of age to use our products and services. By using them, you confirm that you are of age.

 

1.3. By applying for, purchasing, or using any products or services provided or maintained, in whole or in part, by Sui Socials, you also agree to our Privacy Policy, which explains how we collect, use, disclose, retain, and protect your personal information.

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2. Sui Circle

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2.1 Sui Circle is a paid membership subscription and programme marketplace platform operated by Sui Socials. For the avoidance of doubt, the creation of an account on our website alone does not automatically confer the privileges and requirements of a Sui Circle member upon the user. A member is any user who has an ongoing Sui Circle membership.

 

2.2. Membership Subscriptions

 

Overview

 

2.2.1. The purchase of a membership grants you access to perks such as members-only digital groups, workshops, networking events, courses and any other such products and services that we may include at our discretion. All applicable perks for each subscription tier will be listed in the membership description at the time of purchase.

 

2.2.2. Products and services, including programmes, not listed as an entitlement in the membership description may require a separate payment. In such cases, the amount payable will be stated on the checkout page for the programme in question.

 

2.2.3. Every user is allowed to have only 1 membership active at any point in time. The purchase of additional memberships does not confer any additional entitlements to the user and may be cancelled at the discretion of Sui Socials. An administrative charge applies for any refunds made in such circumstances. No refunds will be issued if Sui Socials, at its sole discretion, deems the cancellation to be part of a user’s illegal activities, misuse of our products and services or breach of our Terms/Community Guidelines.

 

Adjustments

 

2.2.4. Sui Socials reserves the right to add or replace any membership perk, in whole or in part, without advance notice. In the event that we need to replace a perk, we reserve the right to either (i) offer a perk of equal or higher value, as determined by us, or (ii) offer a refund for the affected perk, in whole or in part.

 

2.2.5. We further reserve the right to modify our subscription pricing. Unless otherwise stated, such price adjustments will take effect at the start of your next billing cycle.

 

Payments

 

2.2.6 Membership plans can be purchased on a monthly or yearly basis depending on the membership tier. In both cases, subscription fees are shown in Singapore Dollars and may include applicable taxes. These fees will be billed automatically on a recurring schedule (i.e. monthly or yearly) using your designated payment method upon sign-up and on subsequent renewal dates until such a time as you choose to cancel your subscription. All payments made are processed by a third-party payment processor, and by purchasing a Sui Circle membership, you authorise us and our processor to charge your chosen payment method for the total amount shown at checkout.

 

Cancellations, Pauses, Rollovers and Transfers

 

2.2.7. Should the need arise, you may cancel your subscription at any time via your account portal. Cancellations take effect at the end of the current paid billing cycle and users may continue to enjoy the perks conferred by their membership until the end of their paid-up subscription period. No refunds will be provided in such an event, except where explicitly required by law or at the sole discretion of Sui Socials management.

 

2.2.8. Sui Socials reserves the right to suspend or cancel your membership at our sole discretion. If a membership is cancelled due to a user’s illegal activities, misuse of our services or breach of our Terms/Community Guidelines, no refund will be issued. Otherwise, we will provide a pro-rated refund of the amount paid.

 

2.2.9. All membership plans purchased are non-transferable and non-pausable. Perks that are renewed on a periodic basis cannot be rolled over to subsequent periods and, unless otherwise stated, all conferred perks can only be used by the original purchaser.

 

Refunds

 

2.2.10. Refunds are made to your original payment method within a reasonable timeframe. We are not responsible for delays caused by your bank or payment provider.

 

2.3. Programme Marketplace

 

Overview

 

2.3.1. Sui Circle also provides a marketplace for events and courses (together, “programmes”). Members can browse, book and pay for programmes hosted by us or our partners through our website and may also receive curated recommendations based on the information that they have chosen to share.

 

2.3.2. Access to our listed programmes requires advance registration. Seats may be allocated on a first-come, first-served basis and/or made available for booking by different membership tiers at different points in time. Walk-ins are strongly discouraged and may be rejected at the sole discretion of Sui Socials staff.

 

2.3.3. Unless otherwise stated, we do not guarantee that any particular programme will take place, that any programme will meet your expectations, or that any particular resource will be available. While we will exercise reasonable care in curating, planning and/or executing the listed programmes, any reliance on the information and recommendations provided by us is at your own risk.

 

2.3.4. For events offered as part of a membership package, while we will make a reasonable effort to ensure that there are sufficient slots for every member, we cannot guarantee that the arranged dates will fit your schedule or that the event will be delivered in your preferred language.

 

2.3.5. Programmes hosted in whole or in part by our partners may be subject to their own set of Privacy Policies and Terms & Conditions. Users are advised to do their due diligence and review those as well.

 

Adjustments

 

2.3.6. Sui Socials reserves the right to make adjustments to our listed programmes without advance notice. Such changes may include, but are not limited to, adjustments to schedules, venues, format (virtual or in-person), language or speakers. In the event that we need to cancel any programme, in whole or in part, we reserve the right to either (i) offer a replacement that is of equal or higher value, as determined by us, or (ii) offer a refund for the affected service in whole or in part. 

 

Payment

 

2.3.7. Access to our listed programmes may require payment. In such cases, the amount payable will be stated on the individual product or service page. Full payment is required at the time of registration in order to confirm your place in the stated programme. Each booking is a one-time payment. Programme prices are shown in Singapore Dollars and may include applicable taxes. All payments made are processed by a third-party payment processor and by purchasing a programme slot, you authorise us and our processor to charge your chosen payment method for the total amount shown at checkout.

 

Cancellations, No-shows and Transfers

 

2.3.8. Unless otherwise stated in the programme listing, each member is only allowed to make 1 programme booking. Additional tickets/bookings purchased will be cancelled without refund.

 

2.3.9. Should the need arise, you may cancel your programme booking. Full refunds will be issued for cancellations made at least 48 hours before the programme start time. No refunds will be issued if Sui Socials, at its sole discretion, deems the cancellation to be part of a user’s illegal activities, misuse of our products and services or breach of our Terms/Community Guidelines. Unless otherwise stated in the programme listing, cancellations made within 48 hours of the start time or after the programme has commenced are also not refundable.

 

2.3.10. Sui Socials reserves the right to cancel your booking at our sole discretion. If a booking is cancelled due to a user’s illegal activities, misuse of our products and services or breach of our Terms/Community Guidelines, no refund will be issued. Otherwise, we will provide a pro-rated refund of the amount paid.

 

2.3.11. In the event that you do not attend a programme that you have booked, no refunds will be issued.

 

2.3.12. Unless otherwise stated, all programme bookings are non-transferable.

 

Refunds

 

2.3.13. Refunds are made to your original payment method within a reasonable timeframe. We are not responsible for delays caused by your bank or payment provider.

 

3. Appointments

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3.1. Discovery Calls and Advisory Sessions (Together, “appointments”) are services offered by Sui Socials.

 

3.2. Discovery Calls

 

Booking Policy

 

3.2.1. Kindly note that all Discovery Call bookings require manual processing by our team. We reserve the right to confirm or reject your request. Successful applicants will be sent an email once our team has processed your booking.

 

3.2.2. Discovery Calls are conducted online. An online meeting link will be included in the email sent to successful applicants.

 

3.2.3. All users may only have 1 Discovery Call booking request active at any point in time. Applicants with multiple active booking requests may be flagged as spam and banned from our products and services.

 

Payment

 

3.2.4. Discovery Calls are complimentary. No payment is required at any point in time for a Discovery Call unless otherwise arranged. 

 

Cancellations, Reschedules, No-shows & Transfers

 

3.2.5. You may cancel or reschedule your booking online up to 2 hours before the start time.

 

3.2.6. Sui Socials reserves the right to reschedule or cancel your booking without advance notice and at our sole discretion. In such an event, we will endeavour to contact you at the earliest opportunity.

 

3.2.7. Users who cancel, reschedule or fail to attend calls repeatedly may be flagged as spam and banned from our products and services.

 

3.2.8. Only the client making a Discovery Call booking may attend the call. Should you wish to book on behalf of another or bring additional attendee(s), please make the necessary arrangements with us via hello@suisocials.com in advance.

 

3.3 Advisory Sessions

 

Booking Policy

 

3.3.1. Unless otherwise stated or arranged, Advisory Sessions are conducted online. An online meeting link will be included in the email sent to you upon confirmation of your booking. 

 

Adjustments

 

3.3.2. Sui Socials reserves the right to make adjustments to our Advisory Sessions without advance notice. Such changes may include, but are not limited to, adjustments to consultants, venues, format (virtual or in-person) or content. 

 

Payment

 

3.3.3. Full payment is required at the time of booking in order to confirm your Advisory Session. Each booking is a one-time payment. Programme prices are shown in Singapore Dollars and may include applicable taxes. All payments made are processed by a third-party payment processor and by booking an Advisory Session, you authorise us and our processor to charge your chosen payment method for the total amount shown at checkout.

 

Cancellations, Reschedules, No-shows & Transfers

 

3.3.4. Once your booking has been confirmed, cancellations are not allowed. All payments made for Advisory Sessions are non-refundable, except where explicitly required by law or at the sole discretion of Sui Socials.

 

3.3.5. You may reschedule your Advisory Session online up to 48 hours before the session start time. Rescheduling less than 48 hours before the start time is not allowed. 

 

3.3.6. Sui Socials reserves the right to reschedule or cancel your booking without advance notice and at our sole discretion. In such an event, we will endeavour to contact you at the earliest opportunity. If a booking is cancelled due to a user’s illegal activities, misuse of our services or breach of our Terms/Community Guidelines, no refund will be issued. Otherwise, we will provide a full refund of the amount paid.

 

3.3.7. In the event that you do not attend an Advisory Session that you have booked, no refunds will be issued.

 

3.3.8. Only the client making an Advisory Session booking may attend the session. Should you wish to book on behalf of another or bring additional attendee(s), please make the necessary arrangements with us via your appointed consultant or hello@suisocials.com in advance. Failure to do so may result in the immediate termination of your booking without refund, even if the appointment has already commenced.

 

4. Other Products & Services

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4.1. Sui Socials offers other tailored services including, but not limited to, IP Support & Management, Social Media Management and Content Creation Packages. Separate Terms & Conditions may apply to these other products and services and will be conveyed to you in our quotations. 

 

4.2 The Terms & Conditions stated in our quotations run in conjunction with the Terms stated on this page. Should they conflict, the Terms & Conditions stated in our quotations will take precedence.

 

5. Vouchers

5.1. Any vouchers issued by Sui Socials are valid only for the stated purpose, amount and period, and expire on the stated date without extension or reissue. Unless otherwise stated, vouchers are non-transferable, cannot be sold or exchanged for cash, must be redeemed in full in a single transaction, and cannot be combined with other offers.

 

5.2. Sui Socials may refuse, cancel or reverse any voucher that we reasonably believe to have been duplicated, forged, obtained through unauthorised or fraudulent means, or otherwise misused, and may suspend or ban related memberships or accounts accordingly and without refund.

 

5.3. Specific vouchers may carry additional terms and conditions. Where they do, those additional terms & conditions apply alongside these Terms, and in the event of any conflict, the voucher-specific terms will prevail.

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5.4. We reserve the right to amend, suspend, extend or cancel any voucher or their terms at our sole discretion and without prior notice. Our decisions relating to the issuance, validity or redemption of vouchers are final.

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6. Accounts

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6.1. Users may need to create an account to purchase memberships, book programmes and make appointments. By creating an account, you confirm that all provided information is accurate and agree to keep it up to date. You also acknowledge that providing false or misleading information is grounds for account suspension or termination without entitlement to any refunds. You further acknowledge that any activity happening under your account is your sole responsibility and agree not to share your account with any other person or entity. 

 

7. Acceptable Use

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7.1. By using any of our products and services, you agree to:

 

a. Provide accurate and truthful information without withholding any material facts

b. Report inappropriate content/conduct or illegal activity relating to the use of our products and services to us at report@suisocials.com

c. Comply with all applicable laws in your use of our products and services

d. Cooperate fully with our staff and abide by all instructions, safety processes and systems

e. Inform our staff if you feel unwell or uncomfortable at any time during the use of our products and services or if you do not wish to continue participating

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7.2. By using any of our products and services, you further agree not to:

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a. Engage in illegal or inappropriate behaviour in your use of our products and services

b. Engage in behaviour that breaches our Terms or Community Guidelines

c. Allow any other person or entity to use your account, your membership perks or attend programme that you have signed up for, unless with the written permission of Sui Socials

d. Misrepresent yourself

e. Collect data from or access our products and services using automated tools

f. Engage in spam or unsolicited advertisement of any third-party product or service

g. Collect or solicit information from other users, Sui Socials staff members or our partners for unlawful purposes

h. Interfere with, disrupt, or attempt to gain unauthorised access to our products and services.

 

8. Intellectual Property & Confidentiality

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8.1. All of our products and services, including our data, website, branding, frameworks, personal IP toolkits and any other offline/online materials provided by us, together with all associated intellectual property rights, are the exclusive property of Sui Socials. Unless granted express permission by us, you agree not to download, copy, use or distribute any of our materials or intellectual property.

 

8.2. Users retain full ownership of their submitted content. Should you submit any content to us, you grant us a worldwide, royalty-free and non-exclusive license to host, store, use, reproduce and display it for the purpose of operating and improving our products and services. By submitting content to us, you agree that you are responsible for ensuring that it complies with all relevant laws, including copyright, trademark and advertising regulations, and that it does not breach any of these Terms or our Community Guidelines. Sui Socials reserves the right to remove any content at our discretion.

 

8.3. Copying, plagiarising, or re-purposing another member’s personal branding or proprietary business ideas without explicit written consent is strictly prohibited. Conversations held during any of our programmes and appointments are confidential. Members agree not to attribute specific comments or proprietary information outside the room.

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9. Limitation of Liability

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9.1.While we may investigate a user’s identity at our sole discretion to detect and prevent fraud, we do not routinely screen attendees/members or verify the accuracy of information that our users provide. You are responsible for verifying the suitability and safety of any of our programmes and platforms and for taking any reasonable precautions to ensure your own safety.

 

9.2. Any members or third-parties as well as their products, services, promotions or viewpoints featured in our programmes or on our platforms are not endorsements. We are also not responsible for the accuracy of their claims. Members are advised to do their due diligence and take any reasonable precautions to ensure their own safety.

 

9.3. By using our products and services, you voluntarily assume all risks associated with participation. You further warrant and represent that you are physically and medically able to participate and have no physical or medical condition that would endanger your life or make your participation in the service unsafe or dangerous to you or to others.

 

9.4. To the maximum extent permitted by law, Sui Socials and our partners will not be liable for any damages to your self, property or reputation, or for any loss of profits, data, or goodwill, arising from your use of our products and services or from your attendance at any of our programmes or appointments. Our total liability for any claim relating to our products and services will not exceed the total amount that you have paid to us in the 3 months before the claim.

 

9.5. In the course of providing our products and services, we may use third-party tools, platforms or software. We shall not be liable for any data loss, service interruptions or issues related to these third-party services. Our products and services may also contain links to third-party websites or services. We do not control and are not responsible for their sites or services, including their content or their handling of your data. Using them is at your own risk and subject to their own terms. We encourage you to carefully review the Privacy Policies and Terms & Conditions of these third-party websites and services.

 

9.6. We will not be liable for any cancellations, failures or delays caused by force majeure, including but not limited to government acts, natural disasters, fire, explosion, storm, flood, lightning or war.

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10. Indemnification

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10.1. You agree to defend, indemnify and hold harmless Sui Socials and its officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our products and services, your submitted content, your attendance at any programme or appointment, your interactions with other users, or your breach of these Terms or our Community Guidelines.

 

11. Disclaimer of Warranties

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11.1. Our products and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that our products and services will be uninterrupted, error-free or secure, or that any programme or appointment will meet your expectations.

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12. Termination

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12.1. Sui Socials reserves the right to remove you from any programme or appointment, restrict further access, revoke memberships, terminate accounts and take all further reasonable actions immediately, permanently, without notice and without refund if we believe that your behaviour puts the safety or comfort of others at risk, violates any law or third-party right, or breaches our Terms or Community Guidelines.

 

12.2. You may stop using our products and services at any time and delete your account by contacting us at dataprotection@suisocials.com

 

12.3. Sections that by their nature should survive termination will survive, including but not limited to, Sections 7 (Intellectual Property & Confidentiality), 8 (Limitation of Liability), 9 (Indemnification), 10 (Disclaimer of Warranties) and 13 (Governing Law & Dispute Resolution), along with any payment obligations you owe us.

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13. Agreement Overview

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13.1. These Terms, the Privacy Policy, and any other terms & conditions that you separately agree to are the entire agreement (“Agreement”) between you and Sui Socials regarding the use of our products and services.

 

13.2. Where any conflict arises between these Terms and the terms & conditions that you separately agree to, the terms & conditions separately agreed to will prevail.

 

13.3. We may update this Agreement as needed. In such an event, we will make the latest version available on this page. For significant changes, we may notify you by email, Whatsapp or any other mode of communication. By continuing to use our products and services after the changes take effect, you agree to the revised Terms.

 

13.4. We may freely assign the Agreement, in whole or in part, to any third party without advance notice. You may not assign it without our written consent.

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14. Governing Law & Dispute Resolution

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14.1. This Agreement is governed by the laws of Singapore.

 

14.2. Any dispute arising out of or relating to this Agreement or our products and services shall be subject to the exclusive jurisdiction of the courts of Singapore.

 

14.3. Our failure to enforce any right or provision in the Agreement does not constitute a waiver of that right or provision.

 

14.4. If any provision of the Agreement is found invalid or unenforceable, it will be enforced to the maximum extent permitted. All remaining provisions will stay in full effect.

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15. Miscellaneous

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15.1. All headings are for convenience only and do not affect the meaning of these Terms.

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16. Contact Us

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16.1. Should you have any suggestions, feedback, comments or concerns, please contact us at support@suisocials.com.